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PapaJoeJ
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Solved!

Replacement Parts Needed

HP Recommended
HP Photosmart C6180 All-in-One
Microsoft Windows 10 (64-bit)

My sprocket/plastic gear snapped in two on the feeder to the printer inside.  Where can I get a replacement part for this?

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Spectre_Envy
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Message 3 of 3
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HP Recommended

Hello @PapaJoeJ - 

 

Could you provide a bit more information on how this happened with your specific unit?  This may help other customers avoid the same problem in the future.

 

As the previous poster stated, we don't have any replacement parts for Sprocket and you'll need to work through our support team for a replacement unit.

 

Please follow the steps below:

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂

View solution in original post

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Resolv_S
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Message 2 of 3
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HP Recommended

Hello@PapaJoeJ,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

Need assistance in finding the right part. Did I get it right?

For the model printer you have, there are no replaceable parts. I recommend you to contact phone support using the link below for further assistance.

http://hp.care/2bjG4nE

Hope this solves the issue you have experienced. Please let me know more.

Resolv_S

I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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Spectre_Envy
Level 5
Level 5
145 145 10 28
Message 3 of 3
Flag Post
HP Recommended

Hello @PapaJoeJ - 

 

Could you provide a bit more information on how this happened with your specific unit?  This may help other customers avoid the same problem in the future.

 

As the previous poster stated, we don't have any replacement parts for Sprocket and you'll need to work through our support team for a replacement unit.

 

Please follow the steps below:

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂

View solution in original post

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation