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philmUK
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Returns process for HP Sprocket Photo Printer (UK)

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HP Sprocket Photo Printer

Hi,

 

I have 7 months left on my Manufacturer warranty. Could you please advise how I go about returning my HP Sprocket Photo Printer to HP in the UK for a replacement?

 

The quality of the prints is now unacceptable, and the product not fit for purpose, despite following steps outlined on the forums to other users to fix the same problem. Seems I'm not alone.

 

I even purchased several new packs of paper and tried them too 😞

 

Seems the magic inside is gone after only approx. 40 prints and 5 months.

 

Please advise.

 

Kind regards,

 

Phil

 

 

 

 

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Dragon-Fur
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@philmUK

 

I have no idea whether the standard warranty on the product includes an extended return policy.

 

Contact HP Support in the UK and ask for options and help.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

Open Browser to HP Forum,

Scroll down to the bottom of the page,

Click Contact HP

 

Click Shopping or Support > Get Started

 

Technical Support Details

 

UK

  1. For faster support, submit information online HP Customer Support - UK - Contact
  2. Contact Phone: 0207 660 0596

 

Additional Information - "Things that are HP"

 

Warranty Check

 

       NOTE:  Use the "multiple systems" method to check your single system or multiple systems

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter Serial Numberand Country for one or more devices / systems to be checked
  • Click the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

HP Limited Warranty Statements (General Information)

 

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Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

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philmUK
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Thanks for the reply.

 

Having followed your instructions, I'm a little disappointed to see that I can't call or even chat to anyone right now :indifferent:

 

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