Reveal

[MOOKSII]

I specifically bought the Sprocket for the AR/Reveal function only to find out that it's no longer available. What the heck? I'm feeling bummed. Will it be replaced with anything similar? Feeling like I'll probably return the product as I can print photos from my regular printer and spend the $200 on something better. Not cool hp. 

[Betty0610]

@MOOKSII

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[SheCritiquesIt]

The same here. I'm PISSED about the feature no lo gee being available. What's worse, they're trying to blame the fact that they took the feature away on we the customer but I don't believe that's true. Since when do customers ASK for a function to be taken AWAY?!?! #NotCoolHP!

[Betty0610]

@SheCritiquesIt

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Poobear4]

I’m extremely disappointed too! Surely the AR feature should be taken off all product detail If it’s going to be removed. I can’t help but feel misled, as I’m sure many consumers will feel! 

Is this feature going to make a return? Or do I need to make a return on the product and buy an alternative?

[Betty0610]

@Poobear4

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.

[Adelyn1]

SAME! I got it for that. So disappointed with HP

[DicksonK75]

Yeah I bought it for my girlfriend b/c of the AR feature. Feel like I’ve been scammed. You should at least take down those videos that feature Reveal so people won’t get tricked! Have some decency HP! This is very disappointing. 

[Betty0610]

@Adelyn1 @DicksonK75

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[caramb]

I too bought the sprocket 200 for the AR/Reveal function also.  I too am HIGHLY pissed that the function has been retired.  Do I need to return this printer and get another one that actually has the functions that I thought I was purchasing with this one?