cancel
Showing results for 
Search instead for 
Did you mean: 
iknowpanda
New member
1 0 0 0
Message 1 of 2
319
Flag Post

Samsung S9+ won't connect to Sprocket

HP Recommended
HP Sprocket
Android 9.0 Pie

I cannot connect my sprocket to my phone whatsoever! I've read previous threads and troubleshoots where I have cleared my bluetooth cache and then restarted my phone. I've made sure the printer is fully charged, the firmware is up to date, I've reset with a straight pin and nothing is working! PLEASE how can I connect to my printer???? 😞

0 Kudos
1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 2 of 2
Flag Post
HP Recommended

Hi @iknowpanda

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation