Sprocket 2-N-1 printer issue

[_Lhk1pps-]

Hey! For Christmas I received a Sprocket 2-N-1. It is so great but when an image is printed it looks dull and brightish colors don’t show up. (Warm red shoes as light tan) I was wondering if this is normal for this design or if I should get it replaced. Thanks!!!

[Betty0610]

@_Lhk1pps-

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5. Under the Status section, locate Battery.

   • If the battery charge is 25% or higher, continue with these steps.

   • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

6. In Printer Settings, look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the firmware is up-to-date.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/document/c05660842

Let me know if this helps.

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Thanks!

Have a great day!