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- HP Community
- Printers
- Sprocket
- Re: Sprocket 2 in 1 don't reset
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11-15-2018 03:38 AM
Hi, I have a sprocket 2 in 1. It was a prize that my boyfriend won a few months ago and arrived on Tuesday. Today I wanted to try it and I connected to my phone. So far, so good. When I tried to turn it off it doesn't turn off. So I tried to reset but it doesn't work. The product should be under warranty but hp don't provides support for this product. I don't know what to do, thanks in advance.
Solved! Go to Solution.
Accepted Solutions
11-16-2018 03:56 AM
@Ross_afeltra
Greetings!
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries.
I have reviewed your post and I understand, you are unable to turn off the HP Sprocket 2-in-1. Don't worry I'm here to help.
Let's try these steps -
Turn off the device by sliding the Power Switch until the Status Indicator LED Light goes dark.
If this does not turn off the HP Sprocket 2-in-1, try a reset -
Remove the Paper Cover and locate the pin-hole near the Paper Tray. Insert a straight pin into the hole to press the Reset Button until the printer turns off. Restart the device.
Let me know how that pans out.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".
Have a great day!
Asmita
I am an HP Employee
11-16-2018 03:56 AM
@Ross_afeltra
Greetings!
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries.
I have reviewed your post and I understand, you are unable to turn off the HP Sprocket 2-in-1. Don't worry I'm here to help.
Let's try these steps -
Turn off the device by sliding the Power Switch until the Status Indicator LED Light goes dark.
If this does not turn off the HP Sprocket 2-in-1, try a reset -
Remove the Paper Cover and locate the pin-hole near the Paper Tray. Insert a straight pin into the hole to press the Reset Button until the printer turns off. Restart the device.
Let me know how that pans out.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".
Have a great day!
Asmita
I am an HP Employee
12-13-2018 12:40 PM
i have the same issue, but the sprocket 2 in 1 will not reset. The pin in the back turns it off, but when we turn it back on the red light continues blinking. the app indicates "paper cover open. close the cover to proceed". The back is on completely, new zink paper installed with blue card face down and hp logos facing down. We have ensured our ios is 11.2 or greater and removed the app completely, reloaded and tried the reset steps again. Help!
12-14-2018 10:56 AM - edited 12-14-2018 10:56 AM
Appreciate you trying the troubleshooting steps mentioned in the previous post.
To resolved the blinking red LED, try steps -
Turn off the Sprocket, and then remove the paper cover.
Remove any loose photo paper from the input tray, and then make sure the photo paper is in good condition. Remove any severely bent, wrinkled, or torn photo paper from the stack.
Turn on the Sprocket.
If there is jammed photo paper, the Sprocket feeds it through the output slot.
Wait until the Sprocket is idle and silent, and then remove any photo paper fed through the output slot.
Reload the photo paper with the HP logos facing down. Make sure to load genuine Sprocket photo paper, or the Sprocket might not print.
Replace the paper cover, and then resend the print job.
Hope this helps!
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Asmita
I am an HP Employee
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