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I've seen this problem repeated over and over on this forum, with no solution -- only responses from HP staff asking you to go through steps that have nothing to do with the issue.
The problem is that the software is faulty for the printing app -- it determines a "main" area of the image and forcibly crops the image to that size, and nothing you can do will get it to display the full image.  Even if I rotate the image AND RE-SAVE IT TO MY PHONE and use that new one, the Sprocket app will rotate the image BACK because it thinks it knows better what I want. lolol.  So frustrating, and it makes the device unusable. 

Has anyone found a solution for this?  Other than going into photoshop and padding a photo to be exactly 2:3 with unneeded data in the four corners, there's no way to override the app's cropping.  If I go into the "Crop and Rotate" option, it doesn't let me rotate at all -- those options are greyed out, because again the app knows better than me, apparently -- and it won't let me expand the cropping to show the whole image.  

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