Sprocket 200 recurring paper jam

[Cee94]

I am trying to print on my sprocket 200, the blue sheet comes out fine but the next white one gets stuck and doesn't print anything. I get the paper jam notification popping up on the app. I have tried taking out the paper and switching the printer on and off, I have tried holding down the power button, I have tried resetting the printer using the reset button but nothing has worked. What now???

[A_Gayathri]

Hi @Cee94,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Sprocket 200 continues to experience paper jams despite your troubleshooting efforts, here are a few additional steps you can try to resolve the issue: 

1. Check the Paper Quality and Quantity

• Ensure that you are using genuine HP ZINK photo paper.
• Do not load more than 10 sheets of photo paper and one blue Smartsheet at a time.

2. Clean the Paper Path

• Remove any dust, debris, or particles that might be obstructing the paper path.
• Use a clean, dry, lint-free cloth to gently clean the paper path.

3. Inspect the Rollers

• Check the rollers inside the Sprocket for any signs of damage or debris.
• Gently clean the rollers with a slightly damp cloth and ensure they are free from any obstructions.

4. Reload the Paper Correctly

• Remove the paper and the blue Smartsheet.
• Reload the paper with the blue Smartsheet at the bottom of the stack, barcode facing down.

5. Update Firmware Update the firmware on an HP printer

• Ensure your Sprocket has the latest firmware installed. You can update the firmware through the HP Sprocket app.
  1. Open the HP Sprocket app.
  2. Go to the "Main Menu" and tap on "Sprocket".
  3. Tap "Printers", then select your Sprocket from the list.
  4. Tap "Printer Settings", then "Firmware Update". Follow the on-screen instructions to update.

6. Reset the Sprocket Again

• If you haven't done a full reset, perform it by using a paperclip to press and hold the reset button until the printer turns off and then back on.

Refer to this document: HP Sprocket 200 Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Cee94]

Hi there @gaya1239 

Thank you for the response.

I have tried the following but it has not helped. 

I am not using more than 10 sheets of HP Zink paper. 

I cleaned the rollers and paper path as best I could. 

I reset the printer. 

There is no update available so I assume the printer is using the latest firmware available. 

I notice that the blue card comes out fine but even though I haven't set anything to print, a white sheet starts coming out blank and gets stuck at the same place every time, even when I shuffle around the paper, what else can I try?

[A_Gayathri]

Hi @Cee94,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!