Sprocket 200 won’t charge

[sarah_b7]

My sprocket 200 has been charging all day. It seems to not be maintaining a charge, as the red light keeps turning off and just goes black. It never turns green. I’m not sure why this is happening because I just got this for Christmas and only used it once

[A4Apollo]

Hi! @sarah_b7, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand you have issues charging sprocket printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried charging with a different wall outlet or a different adapter?

Try the steps recommended below.

Please try few steps recommended below.

1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5.    A white LED should illuminate on the rear of the unit if power up is successful.
6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
 

If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.

Open Sprocket app go to menu-->Sprocket---> Printers; A blue firmware update link will be present if an update is available.

Refer this article to know more information about using sprocket printer.

Also, refer the printer user guide for more information.

If the issue persists after trying out the steps, it is a hardware issue with your printer.

I will share you few details through a private message about the service options.

Please watch your inbox for more information.

Let me know if this helps!

Have a pleasant day ahead! 🙂

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