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Carajo12
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Sprocket 200 wont connect bluetooth after trying all of the things others have stated.

HP Recommended
Sprocket 200
Android 9.0 Pie

My brand new sprocket 200 won't connect or even show up in my Bluetooth connections on my phone. The first time I tried it to connect and set it up it had registered the Bluetooth but now nothing. I've tried all options stated on other posts. Is it fixable or is it just not going to work

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Kumar0307
HP Support Agent
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Message 2 of 4
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Hi @Carajo12

Welcome to the HP Support Community. I understand you are not able to connect the sprocket to the mobile device. I'd be happy to assist you. Let us try these steps:

 

Make sure your mobile device settings allow a connection with your Sprocket.

  1. Turn on the Sprocket.

  2. On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.

  3. Check the settings on your Android or iOS device.

    • Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.

      note:

      You can turn location permission on to connect and print, and then turn it off when you are not using the Sprocket.

      Location menu example on Android

  4. On your mobile device, open the HP sprocket app.

  5. Tap the Menu icon , tap sprocket, and then tap Manage Printers.

    A list of available Sprockets displays.

    • If your Sprocket displays: The Sprocket is connected.

    • If your Sprocket does not display: Tap Add New Printer, and then tap the name of your Sprocket.

If the issue persists, continue to the next step.

 

Reset your mobile device and Sprocket

  1. Turn off your mobile device, and then turn it back on.

  2. Turn on the Sprocket.

  3. Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.

    note:

    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Example of resetting the HP Sprocket Select Photo Printer

  4. Turn on the Sprocket. try connecting.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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SpktDontWork12
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Message 3 of 4
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Ive done these things at least 5 times. Still won’t connect. 

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
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@SpktDontWork12, that's unfortunate.

 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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