Sprocket Charging issues

[dpf23]

I have an older sprocket and when i plug in to charge the red light continuously flashes and will not stop or turn green to indicate it is charged.  Is this a common occurrence or an error that is fixable.  if it Is the internal battery is it replaceable or would it be cheaper to purchase another one?

[Kuroi_Kenshi · Accepted solution]

Hi @dpf23,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your older HP Sprocket keeps flashing a red light while charging and never turns green. Let’s go through a few steps to check what could be causing this.

Check the charging cable and power source
– Make sure you’re using the original cable and a USB port or adapter that supplies enough power.
– Try a different wall adapter or USB port to rule out power issues.

Clean the charging port
– Inspect the Sprocket’s charging port for dust, lint, or debris.
– Use a dry, soft brush or compressed air to gently clean it.

Reset the Sprocket
– Press and hold the power button for about 10–15 seconds to reset the device.
– Release and reconnect to the charger to see if the light behavior changes.

Let it charge for an extended period
– If the battery was fully drained, the red light may flash while it builds enough charge to power on.
– Leave it connected for at least 2–3 hours to check if it eventually stabilizes.

Consider battery age
– If the Sprocket is older, the internal battery may have degraded and no longer charges properly.
– Internal batteries in Sprockets are not easily replaceable, and replacement costs can approach the price of a new unit.

Test with another Sprocket (if available)
– If you can borrow a similar device, try your cable and charger with it.
– This helps determine if the problem is the device or the charger setup.

I hope this helps.

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