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Sprocket Printing with Blue Tint

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Sprocket Select

I just got the Sprocket Select (2.3 x 3.4” prints). 
I have a blue tint over the entire photo. 
I know this, because the blue areas should be white. 
The Firmware is fully updated. 
I’ve followed the instructions on prior posts to attempt this fix this problem. 
I still have a blue tint. Did I receive a lemon?

I’m using the Zink paper it came with, so it cannot be blamed on using the wrong paper either. 

Does anyone have a solution? Please? 

HP Support Agent
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@FrustratedMadd, Welcome to the HP Support Community!


Please note that Sprocket printers are now supported by a strategic partner. For more information on Sprocket printers, Kindly visit

You can also email  for Sprocket support or visit


Thank you for choosing HP

I am an HP Employee

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