Sprocket (Second Gen) prints with a magenta shift.

[ShadariMoon20]

Hi There! 

I just received the second generation Sprocket ZINK printer from Amazon and started to print images after following the instructions on how to install. 

First few images came out with a magenta shift in the whites and blacks. So I Googled the issue and came across a few threads and followed the steps provided.

• Make sure printer is at 100% Battery life 
• Ensure blue print quality card is scanned
• Give time between prints
• Update firmware

None of the above worked so I 

• Rest to factory settings
• uninstalled & reinstall app and printer.
• made sure quality card was scanned etc. 

still getting a magenta shift.

Please help. I was so excited to see how far ZINK technology has evolved since I lasted tried it out years back. Still not living up to my expectations. Not expecting amazing quality, but at least decent color?

Best,

Shadari

[TEJ1602]

@ShadariMoon20, Welcome to HP Support Community!

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