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ShadariMoon20
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Sprocket (Second Gen) prints with a magenta shift.

HP Recommended
Sprocket Zink printer (Second Gen)
iOS

Hi There! 

I just received the second generation Sprocket ZINK printer from Amazon and started to print images after following the instructions on how to install. 

First few images came out with a magenta shift in the whites and blacks. So I Googled the issue and came across a few threads and followed the steps provided.

  • Make sure printer is at 100% Battery life 
  • Ensure blue print quality card is scanned
  • Give time between prints
  • Update firmware

None of the above worked so I 

  • Rest to factory settings
  • uninstalled & reinstall app and printer.
  • made sure quality card was scanned etc. 

still getting a magenta shift.

 

Please help. I was so excited to see how far ZINK technology has evolved since I lasted tried it out years back. Still not living up to my expectations. Not expecting amazing quality, but at least decent color?

 

Best,

Shadari

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ShadariMoon20, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community

TEJ1602
I am an HP Employee

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