Sprocket Studio

[drmorbius]

Brand new. Have tried inserting two different print cartridges.  Both times the film has torn and the cartridge is unusable. I don't want to waste money on another cartridge. Anyone have this problem and how did you  solve it?

[asmita6658]

Hi @drmorbius

Welcome to the HP Support Community. 

Please try step# 4 from here. 

If you have tried the same steps, I'd suggest you Contact HP in your region regarding this. 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!