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HP Recommended
hp sprocket 200

Hello,

 

I am having this same issue. My Sprocket will not turn on. I have charged it for a full day. The light on the back blinks red during charging. The unit will not turn on and the LED light on the front never lights up. I have tried all of the instructions to reset it using the inside reset button, etc. I have only used the printer a few times and it has been several months since using it last, but now it will not work. Can you please send me service options? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
The support for HP Sprocket products is changing, see the post here.  Most likely you will need a battery replacement.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

4 REPLIES 4
HP Recommended
The support for HP Sprocket products is changing, see the post here.  Most likely you will need a battery replacement.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

Thanks for your help, Bob. I have contacted customer support at the link you provided.

HP Recommended

Hello, I don't know why the post is marked as solved, did you already solved your problem? I am having the same problem now, please can you help me? I already know that "the support for HP Sprocket products is changing"

HP Recommended

I suggest you contact the (new) Sprocket support as shown in the post I linked above. It is likely that you will need a replacement battery.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.