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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Sprocket app is slow and takes a while to print

HP Recommended

Brand new sprocket. 

When I try to print,  the app freezes or does not send the photo to the printer. I've checked the printer and app queue and does not show.  

 

Minutes later (up to 10 mins)  the printer will then Start printing , but not all photos I've tried. 

I've reset the sprocket.  Reset my phone.  Uninstalled and reinstalled the app multiple times.  

My phone is an oppo that works on the android 10 operating system 

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HP Support Agent
HP Support Agent
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HP Recommended

@Jmis10, Welcome to the HP Support Community!

 

What model sprocket are you using?

Have you tried connecting the sprocket to a different mobile device to check if the issue persists?

If you have already tried resetting the sprocket and updating/reinstalling the app and the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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