• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎09-05-2020 03:37 AM

HP Recommended

Brand new sprocket. 

When I try to print,  the app freezes or does not send the photo to the printer. I've checked the printer and app queue and does not show.  

 

Minutes later (up to 10 mins)  the printer will then Start printing , but not all photos I've tried. 

I've reset the sprocket.  Reset my phone.  Uninstalled and reinstalled the app multiple times.  

My phone is an oppo that works on the android 10 operating system 

1 REPLY 1

‎09-07-2020 08:33 AM

HP Recommended

@Jmis10, Welcome to the HP Support Community!

 

What model sprocket are you using?

Have you tried connecting the sprocket to a different mobile device to check if the issue persists?

If you have already tried resetting the sprocket and updating/reinstalling the app and the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.