Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Sprocket app is slow and takes a while to print

HP Recommended

Brand new sprocket. 

When I try to print,  the app freezes or does not send the photo to the printer. I've checked the printer and app queue and does not show.  


Minutes later (up to 10 mins)  the printer will then Start printing , but not all photos I've tried. 

I've reset the sprocket.  Reset my phone.  Uninstalled and reinstalled the app multiple times.  

My phone is an oppo that works on the android 10 operating system 

0 Kudos
HP Support Agent
HP Support Agent
20,457 20,459 1,491 1,739
Message 2 of 2
Flag Post
HP Recommended

@Jmis10, Welcome to the HP Support Community!


What model sprocket are you using?

Have you tried connecting the sprocket to a different mobile device to check if the issue persists?

If you have already tried resetting the sprocket and updating/reinstalling the app and the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation