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Sprocket app not finding printer

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Hi.. I just bought my Sprocket yesterday and am trying to connect it to my iPhone 11.  While it is connected on Bluetooth, the app says it can’t find any Sprockets...


I have also tried with my iPad and have the same issue.


Have tried resetting / deleting app / reconnecting etc but it does not work. I can not update firmware through the app because it has not found the device.


Very disappointed.

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Same issue but mine can find the printer after deleting and installing app several times. However the app immediately crashes after I select my printer. 

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HP Support Agent
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Welcome to the HP Support Community.


Let us know which phone do you have.


Does this happen with any other device that you try connecting it to? Try these steps:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!


Thanks 🙂

I am an HP Employee

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