• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!

‎01-03-2020 06:03 PM

HP Recommended
Product: Sprocket
Operating System: iOS

Hi.. I just bought my Sprocket yesterday and am trying to connect it to my iPhone 11.  While it is connected on Bluetooth, the app says it can’t find any Sprockets...

 

I have also tried with my iPad and have the same issue.

 

Have tried resetting / deleting app / reconnecting etc but it does not work. I can not update firmware through the app because it has not found the device.

 

Very disappointed.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.