-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Sprocket
- Sprocket doesn't firmware update

Create an account on the HP Community to personalize your profile and ask a question
09-29-2020 07:53 AM
Hi there!
Using android 8.0.0.0
I have my sprocket for a couple of days right now. And it printed just fine. The lights flickered all different colors (I read that meant it was doing a firmware update). And afterwards the light turned purple again (the colour I use when printing). When I sent a photo for it to print it just puts it in queue and doesn't want to print it. When I go to the 'manage printer' option it says that my sprocket needs to be at leas 25% charged to do the firmware update and afterwards go to 'sprocket' in the menu.
Well, my sprocket was charged 80% to begin with and in my menu I can't seem to find the 'sprocket'. I did go to manage printers and opened it a couple of times, but it kept giving me the same pop-up.
When I completely shut down the sprocket I could print a couple of photos again. After that it showed all the different colours again, indicating that the sprocket was doing a firmware update.. but the same happened afterwards.
What can I do for this to be fixed? Am I missing something to do? Is there something I need to click on?
Thanks in advance.
10-01-2020 03:57 PM
@lovewido Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information:
Click here to access the private message function.
Stand by for updates!
And have a good day.
Welcome to the HP Community!
(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.