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weppa83
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Sprocket firmware is stuck

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Sprocket printerHi, I bought the sprocket printer and the app asked me to update the fw, is it norma
Android 9.0 Pie

Hi, I bought the sprocket printer and the app asked to me to update the fw, is it normal that it has been running for 1 hour with the flashing white light? obviously the send bar of the fw to the printed is 100% complete and the printer is charging

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KrazyToad
HP Support Agent
HP Support Agent
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@weppa83

 

Welcome to HP Community

 

I suggest you uninstall the Sprocket App form your phone and restart your phone

 

Next, Reset the Sprocket

 

  1. Turn on the printer.

  2. Locate the Reset button near the charging port.

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Then reinstall the Sprocket App from this Link: https://play.google.com/store/apps/details?id=com.hp.impulse.sprocket&hl=en_US and check for Firmware updates again

 

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

  6. In Printer Settings, look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

KrazyToad
I Am An HP Employee

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