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Sprocket is printing white lines. I have updated firmware! Any help appreciated please!

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HP Sprocket Portable Phone Printer
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Sprocket printer is printing white lines on pictures!  I have followed online instructions by updating firm ware etc.  and it is still persistent!   Does anyone have any other suggestions?  Product was purchased approx 8 months ago and has only been used a few times!  Thank you!

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@Rdrey Here's a list of steps that should help resolve the issue:

 

Step 1: Use genuine HP ZINK photo paper

ZINK makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using genuine HP ZINK Sprocket Photo Paper for best results. HP cannot guarantee the quality or reliability of non-HP photo paper. If you do not use HP photo paper, the steps in this document might not resolve the issue.

To purchase genuine HP photo paper, go to the HP Sprocket homepage. You can also purchase photo paper through the HP sprocket app and from other retailers.

If using genuine HP photo paper did not resolve the issue, continue to the next step.

 

Step 2: Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

  6. In Printer Settings, look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date.

Send a print job. If the print quality is still unacceptable, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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