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11-03-2019 12:35 PM
Product: HP sprocket
Operating System: iOS
Receiving an error message stating No connection available. Please connect to a data source. You can also use your device photos
i have restarted my iPhone. Reset the Sprocket. Disconnected, reconnect Bluetooth. Unit is fully charged and has paper.
1 REPLY 1
11-05-2019 04:43 PM
@Jtglaspie1, Welcome to the HP Support Community!
Check if the HP sprocket is detected by the iPhone via Bluetooth.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Also, check for any software updates available on iOS device
Click here to know how.
Connect the devices
On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.
Open the HP sprocket app.
If a Welcome screen displays, tap the setup option, and then follow the on-screen instructions.
If a prompt displays to Reveal with AR, tap Enable Reveal or No, Thanks. For more information, go to Using Reveal to Relive Memories.
Tap the Menu icon , tap sprocket, and then tap Manage Printers.
A list of available Sprockets displays.
If your printer displays, the printer is connected.
If your printer does not display, tap Add New Printer, and then tap your printer.
Let me know how this goes.
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