Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Sprocket not connecting and printing blanks

HP Recommended

Hi there,


I bought my sprocket a few years ago now and have never had an issue. Then maybe a week ago I went to print with my sprocket and it would not turn on so I charged it. Now it turns on briefly connects to my phone then starts the printing queue, disconnects and prints all the pages that are loaded blank.


i have tried everything, reset the sprocket, forgotten the device and reconnected them, used new paper, re-loaded the sprocket, charged the sprocket ect and nothing seems to be working. Every time I connect the sprocket it disconnects and prints these blank pages and will keep printing Len like spinning until i press the reset button and then the power doesn’t respond and it will turn on randomly.


i have no firmware updates and my iPhone is updated to the most recent iOS.


is there anything else I can do? 




0 Kudos
Tags (1)
HP Support Agent
HP Support Agent
22,580 22,567 1,357 1,374
Message 2 of 2
Flag Post
HP Recommended



I see that you have performed all the troubleshooting required


At this point I would request you to contact HP Support for further assistance


Click on this link - and select your Country to get the Contact details for HP Support

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation