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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Sprocket
- Sprocket not finding printer
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03-24-2020 08:01 PM
My Sprocket app can’t find my printer. I have tried all 5 steps recommended on the troubleshooting. Nothing is working. I attempted it several times.
My Bluetooth is enabled & location is also enabled. The app also shows the printer is paired. But don’t see my printer on the list of device in the app. On my device, the Bluetooth shows the printer is connected but the sprocket app says can’t find device.
Everything was fine yesterday. I updated my phone & apps & now I’m having problems.
I did call the support line. Was on hold for almost 2 hours & then someone disconnected me. I was very upset. I’m hoping this will actually get me some answers.
Thank you
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Accepted Solutions
03-26-2020 08:31 AM - edited 03-26-2020 08:32 AM
I just had the same issue and tried doing all of the steps on hp’s site. I finally deleted the app, version date 1/20, then downloaded the app again. It worked. The new app looks completely different but it connected right away during setup. Hope you get yours to work!
03-26-2020 08:31 AM - edited 03-26-2020 08:32 AM
I just had the same issue and tried doing all of the steps on hp’s site. I finally deleted the app, version date 1/20, then downloaded the app again. It worked. The new app looks completely different but it connected right away during setup. Hope you get yours to work!
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