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lajtx
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Sprocket - several problems

HP Recommended
Sprocket
iOS

I have a new Sprocket and am having severl problems.

 

Iphone 6, IOS 11.xx (current)

 

Problem 1: I can print only one photo then have to reboot my phone and go through the setup to get the printer to print again. This happens every time. I have reset the printer.

 

After printing one photo, the printer app says it is not connected to the printer. I check the bluetooth settings and the printer shows connected. I have to reboot the phone before I can print another photo.

 

Problem 2. When charging, the RIGHT LED is blinking red. That doesn't appear to be normal.

 

NOTE: I have reset the printer several times, uninstalled the app, and updated my phone software.

 

The first time I set up the printer, new firmware from HP installed.

 

Please advise - I am ready to send the printer back to Amazon but thought I would see if there is a solution. I have searched this forum and not found a similar set of problems.

 

Thanks,

 

LJ

 

 

 

 

 

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Rainbow23
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Hi @lajtx,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Sprocket wherein you need to reset the phone after printing one photo.

 

I suggest that you check the steps in the link: Printing Photos

 

You may also check the link: Setting up the Printer

 

If the issue still persists, you may contact HP Technical Phone Support at this link: http://hp.care/2r9wSvP
Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number. 

 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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