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‎01-03-2019 10:07 PM

HP Recommended
Product: HP Sprocket 2 in 1

My shutter button is jammed and anytime my sprocket is charging it blinks white rapidly

1 REPLY 1

‎01-05-2019 11:21 AM

HP Recommended

@Ctinedance

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

If the printer does not print when you send a print job or turn on when you press the Power button, reset the printer with a straight pin to clear any errors.

  1. Turn on the printer.

  2. Locate the Reset button near the charging port.

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Keep me posted. 🙂

Barachiel
I am an HP Employee

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