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‎12-29-2022 06:20 PM

HP Recommended
Operating System: iOS

Hello, I purchased the sprocket studio plus for my parents. I was setting it up for them and was able to connect to WiFi and print successfully from my iPhone 12plus. I have tried to connect my mother‘s iPhone 13 and father’s iPhone 13. Both of them say they are unable to connect to the same WiFi that I was able to connect to. Why was I able to connect my phone to the WiFi and print successfully, but I’m unable to connect theirs?

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1 REPLY 1

‎01-03-2023 04:09 AM

HP Recommended

Hi @Ashleigh1106,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing connectivity issues with your HP Sprocket Studio Plus.

 

I suggest that you follow the steps from this document.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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