Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Flower_Bud is at your service.
As I understand, your sprocket printer would not power on,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
Let's try these steps to resolve the issue:
Turn on the printer.
Locate the reset button near the charging port.
Figure: Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
If the issue persists, I would suggest you contact our phone support:
1) Click on this link - https://hp.care/2moMFSc
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form. A case number and phone number will now populate for you.
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