cancel
Showing results for 
Search instead for 
Did you mean: 
JohnB1990
New member
2 1 0 0
Message 1 of 4
539
Flag Post

Sprocket won’t connect to app!

HP Recommended
Sprocket X7N08A

The app looks for the device but can’t find it and I cannot manually add the printer to the app either. Printer fully connects to Bluetooth and asks for permission to connect with App! When I go to print it simply keeps searching for device and cannot find printer.

0 Kudos
3 REPLIES 3
TBergeicitte
New member
2 2 0 1
Message 2 of 4
Flag Post
HP Recommended

Mine won’t either. It connects to the Bluetooth but won’t connect to the application. I’ve also disconnected the printer From the Bluetooth in order for the application to discover it but it still doesn’t seem to connect as I get an error message saying problem with set up. The answers HP support are giving are usually the same. Hopefully they figure it out. 

76269E77-E253-4157-8195-A272D0000DFB.png

JohnB1990
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

So I actually deleted my app off my IPhone then redownloaded the app and I was able to print again. We’ll see if it lasts.

0 Kudos
TBergeicitte
New member
2 2 0 1
Message 4 of 4
Flag Post
HP Recommended

Good work! I tried that too and it seems to be working again. Let’s see how long that’ll last.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation