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Sprocket won’t print on the entire page.

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HP Sprocket Photo Printer
iOS 12 - 12.0.1

So I just got my sprocket and have been testing it out, but it always seems to leave about a 1 mm margin at the top of the page. It prints the entire photo but it doesn’t seem to fit the photo to the page properly because the very top of the page is always blank. Is this due to so margin settings? Am I loading the paper wrong? 

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A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

Most of the HP Sprocket print quality issues can be resolve by, upgrading the printer firmware and cleaning the rollers. Let's try these steps. If issue persists even after upgrading the printer firmware and cleaning the rollers then try steps 4 from that document..

Let me know how it goes!

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Have a great day!


I am an HP Employee

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