cancel
Showing results for 
Search instead for 
Did you mean: 
MrsLorinf
New member
2 1 0 0
Message 1 of 4
285
Flag Post

Sprocket won't turn on

HP Recommended
Sprocket 200

I have the sporket 200 it's barley been used, but I can't seem to turn it on?

 

I've plugged it on charge and it just flashes red. I leave it charging for an hour unplug it and doesn't do anything when I press the button.

 

Any help? 

0 Kudos
3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 2 of 4
Flag Post
HP Recommended

@MrsLorinf, Welcome to HP Support Community!

 

Follow the steps below and see if that resolves the issue.

 

Step 1: Let the printer cool

The battery might not charge if it is too warm, above 40º C (104º F). Disconnect the printer and let it cool down before you charge it or use it again.

  1. Turn off the printer, and then disconnect the USB cable.

  2. Let the printer cool for at least 15 minutes.

  3. Turn on the printer.

    • If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool down between print jobs and keep it in a cool, dry environment when you are not using it.

    • If the printer does not turn on, continue to the next step.

Step 2: Charge the printer

The battery might not have enough power to turn on. Charge the printer for at least 30 minutes, disconnect it, and then turn on the printer.

  1. Connect the USB cable to the printer, and then connect the other end to a power source with at least 2 AMPs, such as a wall adapter or USB-capable power strip.

    Using a USB cable to charge the printer

  2. Charge the printer for at least 30 minutes or until the Charging Indicator light turns green.

  3. Disconnect the USB cable from the printer.

  4. Turn on the printer.

    • If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool down between print jobs and keep it in a cool, dry environment when you are not using it.

    • If the printer does not turn on, continue to the next step.

Step 3: Reset the printer

If the printer does not turn on when you press the Power button, reset the printer to clear any errors.

  1. Remove the paper cover.

    Opening the paper cover

  2. Locate the Reset button.

    Locating the reset button

  3. With a paperclip or pin, press and hold the Reset button for 3 seconds.

    The printer resets.

  4. Replace the paper cover, and then turn on the printer.

    • If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool between print jobs and keep it in a cool, dry environment when you are not using it.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
MrsLorinf
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I've tried all the above but still will not work? Its not hot so it isn't the case of letting it cool down?

 

I plug it in to charge and it flashes red, is this normal?

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 4 of 4
Flag Post
HP Recommended

@MrsLorinf

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation