Sprocket zink 200 Printing blank

[Brittanymcash]

I  purchased an HP sprocket zink 200 and it’s printing blank. I’ve purchased multiple kinds of 2x3 paper but nothing is working. I’ve also followed all instructions on website. Please help. 

[Alden4]

Hi @Brittanymcash,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Sprocket Zink 200 is printing blank, there are a few troubleshooting steps you can follow to resolve the issue.

Check the Paper:

• Correct Paper Type: Ensure you are using Zink paper that is compatible with the HP Sprocket. The paper should have a glossy side, which faces up during printing.
• Check for Protection Film: Zink paper often comes with a protective blue film on the back. Make sure it is removed before loading the paper into the printer.

Check Ink and Printer Status:

• The HP Sprocket uses a built-in ink layer in the Zink paper itself, so if the paper is loaded incorrectly, or if the ink layer has been exhausted or damaged, it may print blank.
• Check the Zink paper pack for any visible damage or issues with the paper.

Reset the Printer:

• Try resetting the HP Sprocket by turning it off and then holding down the power button for 15 seconds before turning it back on. This can help reset the printer's internal settings.

Reinstall the HP Sprocket App:

• If you are using the HP Sprocket app, uninstall it from your phone and reinstall it. Make sure your phone's Bluetooth is on and that it is correctly paired with the printer.

Update Firmware:

• Ensure your HP Sprocket has the latest firmware. You can check for firmware updates through the HP Sprocket app.

Check for Paper Jam or Blockage:

• Make sure there is no jam or blockage in the paper tray or the printer. Sometimes paper can get stuck or misaligned, causing printing issues.

Try a Test Print:

• If your printer has a test print function, run it to check if the issue persists. It can help isolate whether it's a paper or software issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support