I have a Sprocket Plus, with the current firmware version (1.0.5) and hardware version (6). It used to work fine, but now, when I send pictures to it from my Galaxy S10e, the pictures have a sort of "tin-type" or "old-fashioned". Look to them. They almost appear to be a hybrid of an actual photograph and a drawing. When my wife prints to the Sprocket from her identical Galaxy S10e, her pictures come out perfect. However, if I share a picture that I took on my phone, to her phone, and she prints it, the same effect happens. I don't have any problems printing the same picture to a regular (inkjet or laser) printer. So I can't figure what is going on. I tried new HP Zink paper, with the same results. I only use HP Zink paper.
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The_Fossette I am an HP Employee
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