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Unable to find sprocket 200 to samsung s10 via bluetooth

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Sprocket 200
Android 9.0 Pie

I have had my sprocket for over a year now, due to personal reasons im only just being able to contact, it printed the first time when i had an iphone but then was never able to connect again and could find the sprocket via bluetooth, i have since got a new phone a samsung s10 due to upgrade and this can still not locate the sprocket, nothing comes up on the search it just says unable to find any printers and i have tried everything advised as in resetting it multiple times and also deleting the app. Please help!!

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HP Support Agent
HP Support Agent
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Hi @Amyt1992

Welcome to the HP Support Community. I understand you are not able to connect the sprocket to the phone. I'd be happy to assist you.


Kindly perform the steps mentioned in this document to resolve this issue.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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