I have had the same issue regarding the viewfinder. I have only owned my sprocket 2-in-1, for less than a month. From the very second that I removed the device from its original packaging I have had the issue of not being able to close the viewfinder. I have searched and searched and searched 4 any information or assistance regarding this issue and on all the HP forums, HP Representatives have responded with different websites to visit in order to obtain assistance. All that is fine and well however none of those websites are actually available anymore when you click on them. That or the domain does not exist. Does anyone at HP or elsewhere know why this is such a recurring issue with this device why it is happening or how to fix it?