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Viewfinder not going down

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Sprocket 2-in-1

We just received the 2-in-1 sprocket today.  The viewfinder finally opened but won’t close now.  Any suggestions on getting it to close?

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HP Support Agent
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Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to close the "Viewfinder" on your HP Sprocket 2-in-1.


Don’t worry, I’m here to help! 


Let's try these steps -


1. Close the Viewfinder by pressing it towards the indentation until it latches into place.



2. Use the sprocket app to decorate and print photos from your mobile camera photo gallery and social sources.


Hope this helps!


Let me know how that goes.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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