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‎01-05-2018 01:04 PM

HP Recommended
Product: HP Sprocket 2-in-1

I received this device for Christmas, and I turned in on popped up the viewfinder and took a few pictures.  When I went to print from my mobile device, I pressed the viewfinder down but it will not stay.  I don't want to force it, as a simple press to open and close is what the instructions say.  Please advise.  thank you.

3 people had the same question
4 REPLIES 4

‎01-07-2018 05:17 AM

HP Recommended

@kr0wsbud

 

Welcome to HP Support Forums. 🙂 

 

I understand that you have an HP Sprocket 2-in-1. I read that after you clicked some pictures, you tried to print them from the sprocket. When you press the viewfinder down, it will not stay. Not to worry, I'll be glad to assist you in this case.

 

I did some research on this case and came across this HP document. Please attempt the steps mentioned in "What if the instant photo does not print when using the camera?". Thes steps should get the printing to life again. 

 

Hope this information helps. Let me know the outcome. All the best! 🙂

 

 

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‎03-23-2018 02:58 PM

HP Recommended

@mashloh


It looks like you were interacting with Barachiel, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

 

This seems to be an issue with the ViewFinder locking mechanism. I would request you to contact our Phone Support for Service Options

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Keep me posted if you need further assistance

 

Thank you 🙂
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

KrazyToad
I Am An HP Employee

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‎03-27-2018 11:35 PM

HP Recommended

None of the HP suggestions seem to show an understanding of the problem. The view finder does not close. Resetting the printer does not help.

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‎02-06-2019 03:33 AM

HP Recommended

Poor technical support, I would have thought most people would have refered to their users manual before trying here.

The advice offered here is beyound basic.

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