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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
HP Sprocket Photo Printer
iOS

Hi, 

 

My friend gifted me a sprocket 100. It's brand new but not under warranty. When i print a photo as you see attached picture there is a White line top of the paper. I tried to reset, calibrate again and again also firmware update etc all answers in the forum. But it still has a same issue. Could you please help me? 

20220218_075648.jpg

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