hp sprocket 3x4 red light on. Won’t turn on been charging for 24 hrs

[Haleyk21]

Haven’t even used my new Hp sprocket 3x4 it’s been charging since yesterday and the red light is still on. It also won’t power on. What am I doing wrong? It’s a brand new charger and I know the port works. 

[Sneha_01]

Hi @Haleyk21 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Sprocket 3x4 is showing a red light and isn't turning on after charging for 24 hours, there could be several reasons why it's not functioning properly. Let’s go through some troubleshooting steps to resolve the issue.

1. Check the Red Light Indicator

The red light typically indicates an issue with the device’s power or charging status. Here are some potential reasons and fixes:

• Charging Status: If the red light is solid, it might mean that the battery is still charging, and it’s not fully charged yet. However, if the light is flashing red, it could indicate a problem with the battery or charging process.

2. Ensure the Charger and Cable Are Working

You mentioned that you are using a new charger, but it's still worth double-checking:

• Try a Different Charger and Cable: Even though the charger and port work, try using a different compatible charger or USB cable. There could be an issue with the charger you’re currently using.
• USB Port: If you're charging through a computer or a laptop USB port, try using a wall adapter instead. Some USB ports might not provide enough power to charge the device effectively.

3. Reset the HP Sprocket 3x4

Sometimes, a reset can help to resolve the issue if the device is stuck in a power cycle.

• Hard Reset: Press and hold the Power button for 15-20 seconds. This can help reset the printer and may resolve any charging or power issues.

4. Check for Battery Issues

If the device is still not turning on after charging and resetting, there could be an issue with the battery.

• Leave it to Charge for a Few More Hours: Sometimes, a completely drained battery may need extra time to charge. Leave it connected for a few more hours, making sure the red light is still on.
• Battery Drain Issue: If the battery has been completely discharged or is defective, it may take some time for the device to start showing signs of life. If the printer is still unresponsive, the battery may need to be replaced.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support