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‎12-25-2022 10:32 AM

HP Recommended
Operating System: iOS

After a year of having the HP sprocket, the app suddenly stopped working. To clarify, the sprocket itself works just fine, it's the app that doesn't work anymore. It keeps telling me that there is a server issue. And after installing and reinstalling the app, it keeps telling me the same thing. I can't even get into the app into the main menu because it will not let me make it past the loading screen. Please help as I have tried everything I can think of. More context: sprocket is one year old, I have an iPhone 11, the app doesn't work, not nescasairly the product itself. 

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1 REPLY 1

‎12-25-2022 10:48 AM

HP Recommended

@maurii1 

 

Sprocket has its own support / contact-us site.

 

Main Support site for HP Sprocket - troubleshooting, how-to, information

Sprocket Website – How-to, FAQ, and more

 

HP Sprocket Photo Printer - Support

And

HP Sprocket Select Photo Printer series

 

Contact Sprocket Support

Scroll down to bottom of web page > Under Support > Click / Select Contact Us

OR

Open Category More Support Options > Click / Select  Contact Us

 

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People who own, use, and support HP devices.

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Dragon-Fur

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