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‎11-24-2019 02:21 PM

HP Recommended

my hp sprocket won’t turn on. when it’s charging it flashes red. the sprocket has paper and everything is fine but it won’t let me set it up because it won’t turn on. when i try turning it on no light appears. and a green light isn’t coming on at all, pls help. 🙂

1 person had the same question
1 REPLY 1

‎11-27-2019 11:18 AM

HP Recommended

@millsfradleyyy

 

Welcome to HP support community.

 

Reset the printer

  1. Turn on the printer.
  2. Locate the Reset button near the charging port.
  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds. The printer resets and turns off.
  4. Turn on the printer.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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