paper feed

[Shoogs]

I haven't used my sprocket for a while. Today I tried to print and I get paper feed error. I've changed paper and reset the printer. The firmware is up to date and still won't feed paper.

[Alden4]

Hi @Shoogs,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If you're experiencing a paper feed error with your HP Sprocket, there are a few troubleshooting steps you can try to resolve the issue.

• Check the paper: Ensure that the paper you're using is compatible with the HP Sprocket. The recommended paper for the HP Sprocket is HP ZINK Sticky-Backed Photo Paper. Also, ensure that the paper is not damaged, wrinkled, or folded.
• Remove any obstructions: Make sure there is no dirt, dust, or other debris inside the HP Sprocket. Use a soft, dry cloth to clean the inside of the printer.
• Restart the HP Sprocket: Turn off the HP Sprocket and then turn it back on. This can help clear any errors in the printer.
• Reset the HP Sprocket: If none of the above steps work, try resetting the HP Sprocket to its factory settings. To do this, press and hold the power button and the reset button at the same time for about 5 seconds.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[Alden4]

Hi @Shoogs,

We have not heard from you in a while, this post is with reference to the thread you had created on HP Support Community.

I would like to know if the query that you had with your HP product was answered.  

If you have any other queries, feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support