weird LINES when I print!! URGENT!!

[Sydney2155]

Ok, every time I try to print something from my sprocket, there are a bunch of horizontal lines showing up. I have printed at least 5 things where this problem occurs and I was wondering whether there was any way I could fix it.

Heres what I've tried...
- Restarting my sprocket
- Putting in the blue paper
- Charging it
- Letting it cool down
- Using genuine Zink HP paper
- Storing paper in a cool dry place
- Checking firmware (there was no update available)

If there is anything else I can do to fix it please help. I haven't had it for long and I would love it fixed so I can start using it again. 

ONE MORE THING. In the app, it says its 100% charged but the battery light is still red. Does that mean something? 

Thanks!!

[Betty0610]

@Sydney2155

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Thanks 🙂