09-30-2019 03:31 AM
I ran into a drive failure and need to know how to retrieve the serial number and window's key number to provide to HP in order to get a PC recovery USB. I do need to order a new drive and will appreciate it if you can help me find the right one ( I haven't opened the PC yet to find the exact name on the product and want to wait on this step)
Will appreciate your help.
Solved! Go to Solution.
10-21-2019 03:50 PM
You can find the information underneath the base of the unit. Please flip the column on its back with monitor facing up on a flat surface.