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‎10-12-2019 04:05 PM

HP Recommended
Product: HP Sprout Pro G2

Whenever I launch Worktools Discover it comes up with a screen saying "Unable to connect to Internet". The internet is connected and everything other than Worktools works fine. Any ideas? It displays this same message when I attempt to launch any of the other Apps (as well Camera, Stage, Show) as well. I just did a complete reset on this PC.

 

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3 people had the same question
2 REPLIES 2

‎10-15-2019 02:34 AM

HP Recommended

I'm also an owner of a Pro G2. I've not encountered this problem, Worktools is working fine for me. So if your certain your internet is functioning correctly, then I think you can assume it's likely a local issue specific to your hardware/software.

 

You might want to try reinstalling the Worktools suite, which can be found on the HP Website. Or else contact support - they can take awhile to sort issues, but my experience is that they're pretty helpful in the end.

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‎10-21-2019 04:01 PM

HP Recommended

What version is the Discover app? You can check the number in Program and Features.

I am an HP employee
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