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‎07-31-2020 06:03 PM

HP Recommended
Product: HP Sprout
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've updated my sprout system with a new ssd hard drive. I did a completely new install of windows 10 pro and installed latest sprout pro workspace update 1.5.8.2461 Rev.A. Everything is working fine but I cannot connect to the marketplace. I keep on getting the "No Internet Connection - Marketplace needs an active network connection" message.

I've cleared internet cache histories and restarted but still get the same message. Can someone help me with this so I can download the apps for my kids?

 

Many thanks,

1 person had the same question
4 REPLIES 4

‎08-01-2020 03:52 AM

HP Recommended

HI

Thank you for your interest in HP Workspace!

As of July 31, 2017, HP has discontinued the HP Workspace product. When the HP Elite x3 was introduced, there were limited options to deliver Windows PC applications to Windows 10 mobile devices. So, we created HP Workspace to enable HP Elite x3 users' access to Windows "desktop" applications. Since then, leading providers such as VMWare®, Microsoft® and Citrix® have released or improved their solutions for this operating system.

Please visit their respective websites for more information on their solutions.

https://www8.hp.com/us/en/business-services/computing-services/workspace.html

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-01-2020 12:18 PM

HP Recommended

Hi Promethee, thank you for your response. However, this isn't a support request for HP Workspace it is for HP Sprout https://www8.hp.com/us/en/sprout/features.html. If you have any knowledge to support the marketplace for sprout as indicated in my original post please share it with me.

 

Thanks,

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‎08-03-2020 09:50 AM - edited ‎08-03-2020 09:54 AM

HP Recommended

Sorry, my English is very bad.
I hope you will understand the reason for my answer.
So I searched with google, not knowing this system
I indicated in keyword, the update you are talking about:

latest sprout pro workspace update 1.5.8.2461 Rev.A. Everything is working fine but I cannot connect to the marketplace.

And that gives this as a result.
So I thought that the two are linked ??
I may have misunderstood, but from what I have seen this indicates that this service would no longer exist, that would explain why it no longer works ..
If I'm wrong, tell me more, so that I can try to find something else!

 

[edit]

I did a quick search
and I found this topic resolved:
Only nothing in particular seems to have been done!

https://h30434.www3.hp.com/t5/Sprout-by-HP/Marketplace-Not-Working-after-a-Windows-10-Update/m-p/758...

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button
>Attention
A bios update, as well as various manipulations that can be proposed here, is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎09-29-2020 02:35 PM

HP Recommended

Marketplace is accessible, are you still having a problem?

I am an HP employee
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