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10-19-2022 11:29 AM
I am a teacher at a new school and have inherited a Sprout by HP Model number 23-s011 Product number: H0GL9AA#ABA unfortunately after lots of searching, the touch mat/pad is missing in action. So if anyone has one that works, that you are not using, please contact me. I have never used one of these, but I am intrigued and would love to use in my classroom.
11-07-2022 01:29 AM
Welcome to the HP Support Community
I understand you need information regarding your Sprout by HP. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was there any recent update on the PC?
- Are all the drivers on HP Support Assistant up to date?
- If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)
While you respond to that, please refer to this document: Sprout by HP - The Mouse Does Not Work on the Touch Mat
I hope that answers your concern adequately. Let me know!
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