Sprout by HP

[Bruce4601]

I am a teacher at a new school and have inherited a Sprout by HP Model number 23-s011      Product number: H0GL9AA#ABA  unfortunately after lots of searching, the touch mat/pad is missing in action. So if anyone has one that works,  that you are not using, please contact me.  I have never used one of these, but I am intrigued and would love to use in my classroom.  

[Anand_Andy]

Hi @Bruce4601,

Welcome to the HP Support Community

I understand you need information regarding your Sprout by HP. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that, please refer to this document: Sprout by HP - The Mouse Does Not Work on the Touch Mat 

I hope that answers your concern adequately. Let me know!

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