Warranty status check in HP Assistant shows pending and I just bought the laptop

[KmySnz]

Hi guys

I just bought this HP laptop and I am going through the motions of setting it up. I signed into the HP Assistant tool and was checking the warranty and it shows "pending".

I tried to check it online on the web page but, there the page does not load! Neither on the German website nor on the US one. I even added my laptop to my profile in HP Asisstant (trying to do this online was also met with a page that does not load).

In short - I would like to check my warranty status and I would like to be able to check it at any time.  How do we fix this? 

Please assist!

[Nal_NR · Accepted solution]

Hi @KmySnz,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If you have already checked the warranty info from this link and still unable to find the details. I recommend you contact phone support for further assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[KmySnz]

Hi Elohi_NR

Thanks for the message and the link! I was using that anyway before but to no avail - the link did not work until today. Now I can see my warranty.

Thanks a lot and all the best!